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Dubai Consumer Rights


Dubai Media City
Building DMC 08, Office 430
P.O. Box: 502272,
Dubai, UAE

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  • Customer Support : +971 4 4334320
  • Fax : +971 4 4471324

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Terms and Conditions, the web site edited by Setcor Media FZ LLC, (herein “Group4Deal”), provides daily deals to our registered members (“Users”) through the website located at and our related Merchant websites (“Site”). By accessing or using the Site, Users agree to be bound by and accept without limitation or qualification the following terms and conditions:


Users represent and warrant that: They are at least 18 years of age and able to process online transactions; they possess the legal right and ability to enter into a legally binding agreement with Group4Deal with respect to any Deals purchased on the Site; Users guarantee that they are authorized to use the given credit card details; and will use the Site in accordance with these Terms and Conditions.


Users agree to use the Site solely for their own personal and non-commercial use. Further, Users agree not to interrupt or attempt to interrupt the operation of the Site in any way, or use the Site in a manner that adversely affects the availability of its resources to other Users; use the Site for any illegal purpose or in any manner that is inconsistent with these Terms and Conditions; or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from or offer for sale any information contained on, or obtained from, the Site.


Users agree: to maintain all equipment required for their access to and use of the Site; to maintain the security of their user identification, password and other confidential information relating to their Site account; to be responsible for all consequences resulting from use of their Account, use of their Account by others (including minors) or unauthorized use; to notify Group4Deal immediately if Users become aware of any unauthorized use of their Account; and that each username and password must be used by a single user and are not transferable.


Group4Deal reserves the right to modify these Terms and Conditions. Modifications will be effective immediately upon publication on this Site. Continued use of the Site, or any of the materials contained on the Site, following such publication will be deemed a User’s conclusive acceptance of the modified Terms and Conditions.


Group4Deal collects Users’ personal information for the purpose of registering Users for the Deal and for processing payment if the Deal is activated, under no circumstances the user's credit card details will be stored on the website. The Deal is only activated if the minimum number of Users register for the Deal in the stated time period. Group4Deal uses information for three general purposes: to customize the advertising and content Users see on its pages, to fulfill User requests for certain products and services, and to contact Users about specials and new products. Group4Deal will not sell or rent a User’s personally identifiable information to anyone. Group4Deal will only send a User’s personally identifiable information to other companies or people when: we have the User’s consent to share the information; we need to share the User information in order to provide the product or service the User has requested; we need to send the information to companies that work on behalf of Group4Deal to provide a product or service to the User (Unless we advise otherwise, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.); or we respond to subpoenas, court orders or legal process. Group4Deal allows other companies that are presenting advertisements on some of our pages to set and access their cookies on Users’ computers. The way other companies use their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Group4Deal cookies.


It is presumed upon signing up the Users agree to receive emails from Group4Deal for the confirmation and registration of Deals and for receiving information on Deals via the Site newsletter. Emails are essential for confirmation and reservations will not be sent unless Users consent to receiving such email. Please contact us at for any concerns or problems. 


A Site voucher will be considered to be redeemed once a User has made a booking, reservation or appointment with the business to which the voucher relates. If a User makes a booking, reservation or appointment with a business but fails to adhere to it, the voucher will be considered to be redeemed unless the relevant business agrees otherwise. Group4Deal cannot guarantee that Users will be able to make a booking, reservation or appointment at particular times. It is the responsibility of the User to arrange a time for a booking, reservation or appointment directly with the business.


Users acknowledge and agree that their purchase of a Deal from Group4Deal may be subject to specific terms and conditions which will be mentioned on the Site prior to their purchase of the Deal. Users agree to be bound by those specific terms and conditions, and acknowledge that if there is any inconsistency between these terms and conditions, those terms and conditions will prevail.


At, we do the upmost to ensure the satisfaction of our customers and at all times we try our best to be transparent and clear in the conditions and terms related to each of our deals.

We do rely on you, the customer, to choose carefully and ensure, when you buy from, that the deal suits your needs and your situation.

We value your business and whilst we are not responsible for the quality of the service provided by the merchant, we will do our best  to act as a liaison that can assist to find the most favourable outcome for you. Whenever you have a major issue, you can contact us at
and we will do all what we can. If a refund is the only option, reserves the right to offer all monies as credit under the group4deal user account.

Below is a list of examples where a refund is not applicable

- Expired vouchers

- Purchase by mistake
- Customer change plans
- Double purchase

- Voucher extensions

10. Voucher and Product Delivery vouchers are issued to the user account once the online payment is confirmed or the Cash On Delivery is received. Under certain cases, we hold the voucher delivery until certain terms and conditions of the related deals are met or for further verifications about the user's payment transaction. The user is informed about the voucher delivery by an Email sent to his Email address provided for his user account creation.

At we do our best to ensure the timely delivery of all purchased products. Sometimes, for various reasons, we are unable to make sure all deliveries are made on time. Hence, we honor a full refund of your original payment method or as store credit only after 10 working days since the time of initial complaint. We are unable to refund in the below instances

- Broken items will not be replaced
- Used items cannot be returned
- Warranty is as per the product warranty


Users can redeem their vouchers with the relevant business in order to receive the good or services they have purchased through a Deal. Users acknowledge and agree that the business, and not Group4Deal, is the provider of the good or service and is solely responsible for honoring any voucher purchased by a User. Group4Deal makes no warranty about the standard or quality of any good or service sold through the Site. All promotional materials relating to a business’ goods or services are based on information provided by the business and its affiliates. Vouchers cannot be redeemed for cash. Group4Deal is not responsible for any vouchers that are lost, stolen or redeemed by an unauthorised third party. Vouchers must not be resold, offered for resale, duplicated, traded or used for advertising or other commercial purposes (including competitions and trade deals) or to enhance the demand for other goods or services.


Users have no rights or licenses in or to copy Group4Deal materials contained on the Site other than the limited right to use the Site in accordance with these Terms and Conditions. Users shall not copy, display, modify, create derivative works of, publish, or sell the Group4Deal Content or any information, software, or services provided by Group4Deal. The Group4Deal Content may be modified from time to time by Group4Deal in its sole discretion. Except as expressly set forth herein, no license is granted to User for any other purpose, and any other illegal, unauthorized or fraudulent use of the Site or the Group4Deal Content by User shall constitute a material breach of these Terms and Conditions. Nothing in these Terms and Conditions shall affect any rights of Group4Deal, its affiliates or its licensors in the Site or Group4Deal Content, and any associated patents, trademarks, copyrights, designs, trade secrets or other intellectual property rights in the Site or Group4Deal Content. No license, right or interest in any trademarks of Group4Deal or any third party is granted under these Terms and Conditions.


All material made available on this Site are(“Copyright Material”) and protected by copyright unless otherwise noted and may not be used except as permitted in these Terms and Conditions or in the text on the Site, and is protected under the laws of United Arab Emirates and other countries.


The trademarks and logos displayed on the Site (“Trade Marks”) are trademarks of Group4Deal and/or its affiliates, unless otherwise specified. The businesses promoted on the Site provide their own logos and graphics from time to time and they warrant that they own the copyright to display these images on our site. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use the Trade Marks displayed on the Site without the express written permission of Group4Deal or such other third party owner. The use of Copyright Material and/or Trade Marks by any User, or anyone authorized by a User, is prohibited unless expressly permitted by these Terms and Conditions or by Group4Deal. Any unauthorized use of the images may violate copyright laws, trade mark laws, the laws of privacy, and civil and criminal statutes.


This Site may contain links to other sites. Group4Deal is not responsible for and does not control the content of any other website linked to or from the Site. Any links to other websites are for Users’ convenience only and Group4Deal makes no warranty or representation regarding and, unless expressly stated by Group4Deal on the Site, does not endorse the owner/sponsor of any website or any content appearing on those websites. Group4Deal disclaims all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such websites. Group4Deal neither warrants nor represents that a User’s use of any materials on linked websites will not infringe the rights of any third parties.


Group4Deal will take no responsibility, and will not be liable for any damage to or viruses that may infect a User’s computer equipment or other property due to the User accessing and/or using the Site or any linked websites, or a User downloading any materials, data, text, images, video or audio from the Site or any linked websites. Group4Deal will take no responsibility for computer systems, hardware, software or program malfunctions or for other errors, failures, or delays in computer transmissions or network connections or for lost, late, mutilated, illegible, incomplete or misdirected information. Group4Deal reserves the right, in its sole discretion, to cancel or suspend any Deals or the Site should any virus, bugs, or other causes beyond Group4Deal’s control corrupt the administration, security or proper function of this Site. Group4Deal does not warrant the accuracy or completeness of the material or the reliability of any material, advice, opinion, statement or other information displayed or distributed through the Site. Users acknowledge that any reliance on any such material, opinion, advice, statement, memorandum or information will be at the User’s own risk.


Users may send and receive electronic mail, engage in conferences and chats, download and upload files and otherwise use this Site as permitted by these Terms and Conditions, the operating policies of Group4Deal and applicable law. A User’s participation in online communications and communities occurs in real time and is not edited, censored, or otherwise controlled by Group4Deal. Group4Deal does not and cannot review all communications and materials posted or uploaded to the Site and is not responsible or liable for the content of these communications and materials, nor for an error, defamation, libel, obscenity, profanity or inaccuracy contained in any such communication or materials. Group4Deal reserves the right to block or remove communications or materials that it determines, in its sole discretion, to be abusive, libellous, defamatory or obscene, fraudulent, deceptive, or misleading, in violation of a copyright or trademark, or other intellectual property right of another, encouraging conduct that would be considered a criminal offence or give rise to civil liability or otherwise violate any law, offensive or otherwise unacceptable; or harmful, offensive or otherwise in violation of these Terms and Conditions or the operating policies of Group4Deal. Group4Deal may disclose the identity of anyone posting such communications or materials when required by law or requested by any law enforcement authorities or by court order. Statements made in websites, newsgroups, message boards, email, forums, conferences and chats reflect only the views of their authors, and do not necessarily reflect those of Group4Deal.


In order for Users to be able to access the Deals offered by Group4Deal on the Site, Users must register by completing their registration details in the manner described on the Site. Group4Deal reserves the right to terminate a User’s membership at any time if that User breaches these Terms and Conditions. Users must ensure that their registration details are true and accurate at all times. Specifically, Users must notify Group4Deal of any change to their registration details. Upon registration, Users must need to nominate a username and password.

You can unsubscribe from Group4deal communication by clicking on the link in each newsletter received or by writing to the following email address:
or by calling us on +971 (0) 4 4334320.


Either Users or Group4Deal may terminate a User’s Account at any time, with or without cause, upon notice. Clauses 1, 2, 3, 4, 5, 9, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 21, 23, 24, 25 and 26 will survive any termination of these Terms and Conditions.


Subject to any claims available under consumer protection laws, Group4Deal, its affiliates and associated agencies are not liable for any loss, damage, personal injury or death whatsoever (including, but not limited to, direct, indirect or consequential losses) suffered or sustained in connection with: any inaccurate or incorrect information provided by a business on the Site; any use of the Site or Group4Deal Content; or any use of the Deals offered by Group4Deal, its affiliates or its associated agencies; or any act or omission (whether negligent or not) of Group4Deal, its affiliates and its associated agencies or any person associated with any of them; or any failure or delay including, but not limited to, the use or inability to use any component of the Site for reservations; or the performance or non-performance of any business in connection with a Deal, except for any liability which cannot be excluded by law. For claims that cannot be excluded or restricted under consumer protection laws, the liability of Group4Deal for such a claim will (at Group4Deal’s option and to the extent permitted by law) be limited to: in the case of goods: repairing or replacing those goods; or paying the cost of having those goods repaired or replaced; and if the breach relates to services: resupplying those or equivalent services; or paying the cost of having those services resupplied.


Each User hereby releases and discharges and agrees to indemnify Group4Deal and its directors, officers, employees, agents and affiliates (“Released Parties”), for any personal injury, illness or death, claims, liabilities or expenses of any kind, including reasonable attorney’s fees (and whether accruing to the User, their heirs or personal representatives) that are caused or alleged to be caused in whole or in part by reason of an act or omission of any Released Party that arises out of or in connection with: the User’s use of the Site; or resulting from any violation of these Terms and Conditions or any terms and conditions specified by a business; or any activity related to the User’s Account (including infringement of any third parties’ worldwide intellectual property rights or negligent or wrongful conduct); or by the User or any other person accessing Group4Deal using the User’s Account.


The foregoing provisions regarding Indemnification, Release and Limitation of Liability are for the benefit of Group4Deal and its affiliates, officers, directors, employees, agents, licensors, suppliers and information providers. Each of these individuals or entities has the right to assert and enforce those provisions directly against a User on its own behalf.


Group4Deal does not represent that the contents of the Site are appropriate or available for use in countries outside the United Arab Emirates. If a User chooses to access the Site from outside the United Arab Emirates, the User is responsible for compliance with foreign and local laws.


These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of the United Arab Emirates.


If any provision of these Terms and Conditions or portion thereof, is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible by law so as to give effect the intent of the Terms and Conditions, and the remainder of these Terms and Conditions will continue in full force and effect.


These Terms and Conditions and rights granted and obligations undertaken hereunder may not be transferred, assigned or delegated in any manner by a User.


Any failure by Group4Deal to insist upon or enforce strict performance of any provision of these Terms and Conditions will not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice will act to modify any provision of these Terms and Conditions. Group4Deal may assign its rights and duties under these Terms and Conditions to any party at any time without notice to Users.
(a product of Setcor Media FZ – LLC)

Dubai Media City
DMC 08, Office 430
P.O. Box: 502272
Dubai, UAE

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